The activities that constitute our business process management cycle include: design, modeling, execution, monitoring, and optimization.

   a).  Design

Our Process Design encompasses both the identification of existing processes: “as-is” and designing the "to-be" process. Areas of focus include: representation of the process flow, the key stake holders within it, alerts & notifications, escalations, Standard Operating Procedures, Service Level Agreements, and task hand-over mechanisms.

Good design reduces the number of problems over the lifetime of the process.

The proposed improvement could be in human to human, human to system, and system to system workflows, and might target regulatory, market, or competitive challenges faced by the businesses.

     b). Modeling

Modeling takes the theoretical design and introduces combinations of variables, for instance, changes in the cost of materials or increased maintenance costs, that affects how the process might operate under different circumstances.

It also involves running "what-if analysis" on the processes: What if I have 62% of resources to do the same task? What if I want to do the same job for 70% of the current cost?

  c).     Execution

In the automation of the to-be processes, we leverage from our technology insights and vast experience, to develop the application that executes the required steps of the process.

   d).    Monitoring

Monitoring encompasses the tracking of individual processes so that information on their state can be easily seen and statistics on the performance of one or more processes provided.

An example of the tracking is being able to determine the state of a customer order (e.g. ordered arrived, awaiting delivery, invoice paid) so that problems in its operation can be identified and corrected.

In addition, this information can be used to work with customers and suppliers to improve their connected processes. Examples of the statistics are the generation of measures on how quickly a customer order is processed or how many orders were processed in the last month. These measures tend to fit into three categories: cycle time, defect rate and productivity.

     e).  Optimization

Process optimization includes retrieving process performance information from modeling or monitoring phase and identifying the potential or actual bottlenecks and potential rooms for cost savings or other improvements and then applying those enhancements in the design of the process thus continuing the value cycle of business process management.